Puro Company values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, mobile applications, and website.

 

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1. Information We Collect

 

We may collect the following types of information:

 

a) Personal Information

• Name

• Contact details (phone number, email address, address)

• Payment details (processed through secure payment gateways)

 

b) Service Information

• Service request details (installation, repair, maintenance)

• Product purchase history

• Communication with our support team

 

c) Technical Information

• Device details

• IP address

• Location (if you enable location services)

• App usage data and preferences

 

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2. How We Use Your Information

 

We use the collected information for:

• Providing and managing our services (installation, repair, spare parts supply)

• Processing payments and invoices

• Improving our services and user experience

• Sending notifications about bookings, updates, and offers

• Ensuring compliance with legal obligations

 

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3. How We Share Your Information

 

We do not sell or rent your personal information to third parties. However, we may share information with:

• Service Partners/Technicians: To fulfill your service requests

• Payment Gateways: For secure payment processing

• Legal Authorities: When required by law

 

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4. Data Security

 

We use advanced security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no method of transmission over the Internet is 100% secure.

 

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5. Your Rights

 

You have the right to:

• Access your personal data

• Update or correct your information

• Request deletion of your account and data

• Opt out of promotional communications

 

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6. Cookies and Tracking

 

We may use cookies and similar technologies to enhance your app and website experience. You can manage or disable cookies through your browser settings.

 

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7. Third-Party Links

 

Our services may contain links to third-party websites. We are not responsible for their privacy practices.

 

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8. Children’s Privacy

 

Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors.

 

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9. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on our website/app with an updated effective date.